My iPhone Won’t Charge! The Real Fix From A Former Apple Tech.


Hi guys, my name is David from Payette Forward. And I’m David from Payette Forward. In this video, we’re going to show you what
to do when your iPhone won’t charge. There are four main components in the iPhone
charging process. That’s right. The first one is the power source itself,
which could be the wall charger or your computer or the car charger. The second is the lightning cable or charger
cable. The third is the charging port on the bottom
of your iPhone. And the fourth is the iPhone software itself. Now for the first step in this video, we’re
going to walk you through a pretty typical scenario at the Apple Store. I’ll be the customer. David will be the tick. All right. It’s been a while, but I can remember how
it goes. Hey, what’s going on with your iPhone? Well won’t turn on it’s not charged and I
missed my son’s birthday because I couldn’t get the Calendar app open. I missed a very important call from work. And now I don’t get the promotion they gave
it to sue instead. I just drove four hours here from Plattsburgh
and you fixed my iPhone in 15 seconds. How did you do that? Well, I did a hard reset on your iPhone. Well, I call the Apple support line. I have an iPhone 7 hoping to do a hard reset
by holding down the power button and the volume. Down button, and they said if I had an iPhone
6 or older that I would have had a hold down the power button and the home button right
for how long about 510 seconds, right? So here’s the truth. You thought you would hard reset your iPhone,
but you didn’t hold down the buttons for long enough. And this was a super of the Apple Store people
would come in and say exactly what David just did I’d hold the iPhone hold the buttons down
for not just 5 or 10 seconds, but maybe hold him down for 20 seconds or 30 seconds because
if there’s a problem with your iPhone, it just may take a little bit longer to turn
on. So make sure you really try to hard reset
your iPhone before you go into the Apple Store do anything else. So let’s say the hard reset didn’t work. The next thing to do is go through each of
the components of the charging process and inspect those four damage, right? So let’s start with the power adapter now
if it’s your computer or the car charger or the wall adapter just take a close look inside
for any debris or Gunk that may have gotten in there that could be interfering with the
charging process. Now I recommend just using the flashlight
on your iPhone. Another iPhone to take a look inside. I’ll turn on my flashlight now all sorts of
stuff can get in there now don’t use a paper clip or anything sharp or metal because that
can cause problems with static electricity and it can do physical damage to your iPhone
or other components. So Apple Stores use this fancy anti-static
brush. You can get a whole pack of five of these
for five bucks on Amazon give it to your kids give it to your neighbors. And then uh, if you don’t have an anti-static
brush at home, which most people don’t um use my other favorite anti-static a toothbrush,
but not a toothbrush like that that you’ve used this morning because the moisture from
your mouth can cause serious damage the internal components of your iPhone or your charger
thought it could cause a problem seriously spit toothpaste. So let’s use the set of my toothbrush. Let’s use on toothbrush that we never used
before and brand-new gently brush out using a circular motion much better that’s in there. Okay. So the other way to do this is just simply
try using a friend’s charger. That’s probably the easier way to do. We’re also just trying to plug it in the car
try a different charger. Okay, next step. Let’s say the charger didn’t work. I phone stolen charge. We’re going to move on to the lightning cable. Now. This is a cable that’s in very poor condition. It’s my cable feels like you’re judging me,
but let’s move on. Okay, so I phone cables are susceptible to
Frank, uh, maybe your cat to it. Maybe you leave it outside and you have a
rodent problem. But either way, uh, take a close look at the
lightning cable itself. Make sure that there isn’t any damage now
also just like the wall charger take a look inside the USB side of your lightning cable
to make sure there isn’t any gunk in there. If you need to, you know, brush it off and
just like with the wall charger though. Just try and Friends Cape. Yep. Now let’s talk quickly about Apple cables
and certified cables versus a cheap table. You’ll find in your gas station, right? So what an MFi certified cable is is it certified
by Apple to actually work with iPhones MFi certification is only given to certain manufacturers
of iPhone cables. So if you’re buying a $3 Cable of the gas
station. It’s probably not my certified and it could
have all sorts of problems. Now, where can they get a great certified
cable? Right? Well, obviously Apple cables are all certified
but other places have cheaper capable. So we love this amazonbasics cable. I actually use this one next to my dad and
this is a 6 foot high phone. Very long table, right? Yep. It’s great. I can use it bet you get it on Amazon. Look at how long that cable is. Oh, so how do you know if an iPhone cable
is my certified what you need to do is take a look and look for this made for iPod iPhone
and iPad logo. If you see that that it’s certified. If you don’t then the cable is not all right. So check the charger. We’ve checked the cable. What’s next? Let’s look at the charging port on the bottom
of the iPhone. Now, you might be surprised about how much
Gunk can get into this lint from your pocket or dirt or peanut butter or any I’ve seen
lots of things. Here rice rice rice is like one of the most
common problems that you’ll find at the Apple Store people will come in their iPhone won’t
charge and they’ll say yeah, I don’t know what’s going on. You look inside. There’s a grain of rice inside the charging
port and I’ll say like well where you at a wedding did somebody throw it in but the truth
is and obviously they dropped it in water and they didn’t want to say anything but they
hadn’t looked in there and actually sometimes rice is really really hard to get out of there. So never use rice to dry out an iPhone it
can sometimes ruin an iPhone. That would have come back to life. I’ve seen that multiple times at the Apple
Store. So same deal with the bottom of the iPhone
brush it out gently with anti brush or toothbrush. So now we’ve checked the cable the charger
and the lightning port on your iPhone. The last thing here is the iPhone software,
right? And the iPhone software is probably the most
important part of the iPhone charging process because it’s the software that decides whether
to charge your iPhone when you plug it in. So how do we fix that problem to fix the software
problems? We’re gonna have to do a dfu restore on your
iPhone software now, it’s kind of tricky to do especially with your first time. Fortunately, I made a special video walking
you through the entire process and we’ll link to that below. Yep. You should always do a dfu restore it before
you think it’s a hardware problem because the dfu restore is an apple Tech’s last-ditch
effort to fix any software problems before they decide if it’s a hardware problem. So if you go on to the Apple Store, the probably
just do it if you restore anyway, right? So make sure that you do it at home before
you go in and you could end up wasting hours of your day, right? So you do the dfu restore that didn’t work. You may need to get a repaired first off. There’s apple right apple is a good choice
if your iPhone’s at our warranty and it’s not damaged bring it to the Apple Store. They’ll probably give you a new phone now
the caveat with going through apple is that if your iPhone won’t charge and they need
to let’s say fix a problem with the charging port Apple will give you an entirely new iPhone. So that will mean that you lose all the data
on your iPhone and that could be tragic. I’ve seen people cry before now there are
other options for repairing iPhones that won’t charge and one of our favorites is CellSavers. CellSavers is an on-demand iPhone repair service
that actually comes to you. Meet you wherever you are to fix your iPhone
in 60 minutes or less also they offer a lifetime guarantee and they can be cheaper than so. It’s really sort of a win-win. Yeah CellSavers. Now the only drawback to CellSavers is that
it can void your warranty when you replace an internal component with that Apple part,
but still CellSavers does a great job in that only applies if Apple finds out. So be quiet. Yeah, so don’t tell Applel. So that’s it for this video. We hope we fixed your iPhone that wouldn’t
charge. If you enjoyed this video give it a thumbs
up. If you have other questions leave a comment
down below and don’t forget to subscribe to this channel for the best iPhone content on

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100 thoughts on “My iPhone Won’t Charge! The Real Fix From A Former Apple Tech.”

  1. Payette Forward says:

    Important Note For iPhone 8, 8 Plus, and X:

    The hard reset your iPhone — press and release the volume up button, press and release the volume down button, then press and hold the side button until the Apple logo appears! The hard reset methods discussed in this video only cover the iPhone 7 and earlier.

  2. Don Lawhead says:

    Thank you! We are leaving on a trip today and thought we would have to buy a new iPhone! Your video has me operational in no time at all. Great tips and fun delivery!

  3. Caleb Haynes says:

    No it's just your charger sucks

  4. Jamee Weber says:

    Apple tech are not real techs.. so I would take that title off if you want any respect at all

  5. Ewan Kong says:

    Help I'm at 2% battery

  6. Pryhzma says:

    so what do i do if it only charges while it's off, as in pressing the home button doesn't turn it on

  7. Mike x519MaLoNeYx says:

    I had to explain what a hickey is after my daughter pointed out the one on dude’s neck lol

  8. JefePanteraAzul says:

    you missed your sons bday because you are a pos

  9. 3N4C72B1G says:

    The real reason it's not charging is because Apple wants you to buy another one…

  10. Jskoutz says:

    give me one bro shoot it.

  11. Kelly Brown says:

    The DFU seemed to do the trick. It took many attempts before it would complete.

  12. Vintage Synthlab says:

    Another incomplete technical perspective. Or as I call it "safe tutoring for the general public". Let's be real though: they missed the next two possible root causes that it could_be 
    That is the phone itself. Not "the software itself". Yes, SW / FW can cause this, but you failed to mention the motherboard's power management circuitry and the battery itself. These fail, too. Maybe not as often, but don't overlook these other possibilities.

  13. John Ta says:

    has apple ever considered making a charging port the size smaller than a grain of rice so that this is not a recurring problem?

  14. Dorky Kunicorn says:

    Whenever I plug my iPhone it would randomly stop and then I plug it again and it still works?

  15. life7is7a7song says:

    Hey, Payette Forward guys, I think you should add a caption to the video that if someone's phone is stuck on the red battery screen that adding heat will help!

  16. blumoonification says:

    I think something is wrong with the software I even tried replacing the battery it’s strange bc when I stick it in the charger it’ll turn on but then it won’t charge!

  17. Marcos Tawil says:

    amazing, just needed a little brush!

  18. Yo gaming says:

    my phone charger was saying this accesory may not be supported niw i woke up and it wont tur on and wont even show its dead hlp

  19. Yvette Miley says:

    you guys a GEM! Thank you so much. I LOVE that you guys David and David to support dinosaurs like me. HAHAHA

  20. Haley Maples says:

    i tried another cord it worked but than i tried the one i was using and it still worked but my phone has glitches like every day so im used to it i have an iphone 6 had it for 3 yrs(sadly)my phone wont download the update i tried a few times

  21. MelonanTV says:

    My phone: 2%
    This guy: „uSe YoUr fLaShLiGhT!“
    Me: *cries*

  22. Ciara Gracia says:

    My phones at 2😭

  23. Avinash Gowardhan says:

    Charging cable from amazon initially starts charging but within 2-3 seconds gets disconnected ! Why so ?

  24. Joseph Böhme says:

    How many cables does it take to charge an Iphone? Unknown. Maybe 2 , maybe 6 if you have ever used them before. But a single attempt with the encrypted Apple lightning cable will work until the counter has gone down to ZERO. The whole system is a failure. Customer revolt, moratorium they have billions of caSH AND STILL CONTINUE TO PICK AT OUR SOULS. I SAY……….FIX THE GO DA Cable issue or let us get a new cable exchange at apple for $3…. Complete Crap having us look for fixes….. EACH Week of our lives for years.

  25. Joseph Böhme says:

    What would they do if we stood outside a store with a sign saying "I cannot charge my I phone for the 365th time"

  26. Joseph Böhme says:

    I went through my lighting cable grave yard until 1 magically turned on the charge feature. It is random, no particular reason why any stop working.

  27. Saif Waleed says:

    hey i have iPhone 7 about 3 days ago my phone dose not get charging from the original cable but i have another one none original working fine and my charger and the first cable working fine … so what i have to do ???

  28. Mishumydog says:

    I’ve done everything I could. I have an iPhone 7 Plus, and it refuses to turn on. The battery would go down to 10% is about 6 hours, so do you think the battery died?

  29. • Gøldie • says:

    7% Right Now
    H E L P. M E ! ! !
    ; – ;

  30. Alyssa LeNguyen says:

    If u reset your phone does it delete EVERYTHING?!?!

  31. Edgar Ramo says:

    That happened to my iPad

  32. Ned Matura says:

    I was having trouble with my iPhone 5s charging. I always had to wiggle and prop up the cord to get it to charge. I checked out your video and tried your suggestions. None of your points seemed to be the issue except for the lint. I turned off the phone. I took a round toothpick and flattened it with pliers so that it would fit all the way into the port. I pulled out a whole lot of lint! After I removed the lint, my phone is charging. The cord went further into the charging port and I didn't need any wiggling of the charger cord to get it to charge. Thanks for the video and the advice. It helped me get to the solution for my phone.

  33. pinebarprince says:

    Thanks guys! The hard reset on my 6 did the trick – had to hold the buttons for a really long time and I thought it didn't work, but I put the phone down to watch the rest of your video, and it powered itself back up. Once it came back up, it started charging normally.

  34. yuch king says:

    I hate Apple phone

  35. Emily Forestier says:

    I just got this phone yesterday and it's still not charging :'(

  36. CJ Frames says:

    Every iPhone I’ve had has had charging problems as soon as it gets to about 2 years old. I’m convinced they do this on purpose with the software updates.

  37. Joe Masters says:

    Just came home from a BBQ and for some reason my phone wouldn't charge. 3 different chargers – noithing. You guys are lifesavers – thanks.

  38. Bruce C. says:

    very informatife thanks guys.

  39. Kamil Alzayady says:

    I hate iphone they dont work please shut down this stupiod companiy I ope that apple disbands i hate their brand soo muchvhksfghjb,

  40. Kamil Alzayady says:

    oh also by the way: … FIRGYATTAHS

  41. Rob den Hartog says:

    toothbrush worked like a charm!

  42. Nathania Amaris says:

    my iphone just looks like a dummy now

  43. YERDANOS ALI says:

    I tried restoring my phone to fix my charging issue but I can’t complete the process because you need to charge your phone but my charger doesn’t work and my phone has stayed on this same screen for a long time. I’m so confused what can I do.?

  44. Ice says:


  45. Johanna Loves James says:


  46. Obsessed fangirl 1D13 says:

    ok but my phone died, it says its charging but its been charging for an extremely long time and it wont turn on

  47. Angry Reviews says:

    0:25 1. Carger, 2 cable, 3 port, 4 software… AND THE BATTERY???? does that not count?

  48. Smartybichhh says:

    Wtfff my iPhone hasn’t been charging for days and about 3 minutes into this it started charging

  49. UGLY STEPH says:

    Thank youuuuu I’m so happy my phone is charging

  50. still a virgin says:

    Know why he’s a former apple tech? Because he was fired for not actually solving customer problems

  51. dextaa says:

    my iphone SE charges in certain places idk why..

  52. Hasher Peekpower says:

    Doesnt work total rubbish

  53. julia radatsz says:

    Very clearly explanation. Thank you. Brilliant.

  54. Marie Ava says:

    Is there anyway it could be a damaged charge port

  55. Iwona Nowik says:

    Ok but my iPhone isnt charging but when i hold the power on button (my iPhone is dead) and when it shows the battery thing it shows that its charging when its not…? Plz help

  56. Psh! ,Unreal. says:

    Two David's


  57. Linda Ramirez says:

    Ok but cleaning out the bottom of my charger worked never thought of that thanks

  58. MrWeareone777 says:

    My XR won't charge at all. 8 hours and nothing. I've only had it for 5 weeks

  59. Bandori RIKO BEAM says:

    I love you so much thank you so much I thought I would have had to get a new phone

  60. L YS says:

    Applying a bit of heat (on medium) from my hairdryer for 30 seconds on the backside of my SO's iphone6 turned it back on, and now its charging.

  61. becky Sawyer says:

    My iPhone won’t stay charged after unplugging. What can I do

  62. Philtopian GT says:

    it wont charge when I locked the iPad

  63. Melodramatic says:

    My phone is dead at 0% I will try to keep it charging for two days I guess ..

  64. PLB-Noah says:

    black screen gang where you at

  65. Tracy LF says:

    You don't place the phone DIRECTLY into rice, ffs. Btw, 1/2 rice/1/2 kitty litter works well. You first wrap the device in paper towels and tape it shut. Good grief. I've resurrected phones dropped into toilets/fish tanks/pools so many times I lost count.

  66. Reina Hernandez says:

    Thank you soooooo much😊😊😊😊

  67. Brian Jake Tolosa says:

    how do we find fixed if your iphone is drained yesterday and today you'll be charging it and wont charge?

  68. SycamoreFarm says:

    One other thing with the cable is that a pin can get damaged. I have a cable that only works with the side without a damaged pin facing down.

  69. john harper says:

    i forgot my own birthday because i couldnt check it on my iphone

  70. john harper says:

    yeh like i allways walk around with rice in my pocket im not sure if you two are idiots or you think every one else is

  71. Lily says:

    i am not very patient with stuff like that. 40 dollars for a orginal

  72. Ernie Oporto says:

    “The iPhone software itself”

    The reason this sounds like BS is because at one point that software was new on the same hardware, and the phone charged just fine.

  73. Ellen Kletzkin says:

    My phone was at 40% battery when I plugged it in and went to sleep. Next morning woke up and phone was DEAD. Oh btw phone was paid in full a month or two ago and now I’ve been getting new phone upgrade mail🤔
    Is there a built in time “bomb” that was designated? I’m fine with my 7 plus…. I do not want the so called latest greatest new phone. Feeling frustrated and angry!

  74. Infiltratious says:

    “The iPhone software itself”
    checks settings for update
    “This update requires at least 50% battery or to be connected to a power source”


  75. chris says:

    This video goes to show you how fuckin stupid apple users are..js

  76. Second Side Films says:

    my phone is dead, I plugged it in and it said its charging, but after 5 hours it still hasn't turned on

  77. TorchLight17 says:

    What do you do if the iphone docking ports prongs are bent down? Is there any way to fix that, because I have yet to find one and I might just get a new phone.

  78. Tali Diaz says:

    The guy on the right has a hickey… 👀 yikes..

  79. Kika Coiffures says:

    I baught mine 5 days ago ! Its a 6s ystrdy it turned off suddnley !!! Then i pût it on charge for 1 night and all i got 3% !!!!!!!!!! Wtf !!! Am afraid that the battery is messed out !!

  80. MineChris 2008 says:

    I have an iPad Air it is totally dead I can’t get anything out of it is there a way I can back up the info or do I need to send it in for a new battery

  81. maritess de guzman says:

    Your amazing

  82. Aussie Letts says:

    that certification means nothing if it is made in China

  83. Rose Marie Holt says:

    Any way to refresh the conducting surfaces on the lightning male part? They look eroded on one charger of mine

  84. Rose Marie Holt says:

    Also don’t hold your buttons down for a hard reset on your iPhone XS because if you hold it down for that long it will call 911

  85. Terry Pendergrass says:

    Using 3rd party parts does NOT void warranties since 1975 (Magnuson-Moss Warranty Act) Apple (among others) tried to bully consumers into thinking that it did in fact void their warranty. FTC said, "No it doesn't, that's illegal!"

  86. Suwaree Chaijiraphan says:

    What a waste of time

  87. Carol Niles says:

    Thanks so much for your info on how to make my BLACK screen back on. In just a few seconds the phone was back!!! PTL. Carol from Maine

  88. Meena Parasnauth says:

    Just bought an iPhone 6 for my son from some one and it wont charge.  I used  my apple cables which worked on my iPhone, and my husband IPhone.  Help pleaseeeeeeeeeeeeeeee

  89. Luke Turvey says:

    Wow! Thanks guys, I was about to give up and just buy a new iPhone. I knew it was the charging port and had tried other methods (compressed air, toothpick, etc), a bunch of lint came out but the device still would not charge. After trying with new toothbrush carefully scrubbing around all sides of the port with circular motion, it worked! Now I don't have to retire my iPhone 6S quite just yet 😂

  90. Chenelson Estiverne says:

    the problem
    with my iPhone is that it wont charge unless i shut it off completely

  91. LeagueOfFox says:

    I know it's the charge port for my iPhone that's not working. Now its dead and idk to do about it or how to charge it. I clean it out but I think there is another problem with it instead do you have any advise?

  92. Margaret Naughton : The TeenAider says:

    Brilliant video!

  93. Krystal Brown says:

    Omgsh 🙏🏾 thank you! This helped me so much!

  94. Master 1q says:

    my phone doesnt charge

  95. hxleiggh says:

    I tried all of these and it still didnt work. My phone died and now it wont charge or it charges really, really slow. It shows that its charging but the percentage is still the same. PLEASE HELP

  96. girlmusicians says:


  97. Elisabeth says:

    It’s the battery. I had my iPhone 8 for almost 2 yrs. of heavy use. My iPhone is telling me it’s the battery and need to bring it in to replace the battery. Which is what I’m gonna do Sunday. I need my iPhone 8 to work til I get my 11Pro in the mail. It’s on back order. I ordered it 3 weeks ago in black, not a popular color and STILL it’s back ordered. I’m so mad that Apple stupidly didn’t make enough iPhone 11 Pros. Idiots

  98. Real Name Sir says:

    "THE REAL FIX is replace your cable, or clean your charging port"… Yea, you guys sound like MEGA GENIUSES.

  99. Shanice Smith says:

    Think you saved mine with the tooth brush

  100. Bambi Covert says:

    My iPhone does charge because I have A 10 feet cord

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